ICMQ positions itself as the Italian benchmark for certification and inspection in the construction sector.
ICMQ operates in compliance with international, European and Italian standards governing certification bodies and is committed to delivering an extremely high-quality service. To this end, it adopts a strategy of strong specialization, follows regulatory processes, promotes and contributes to the drafting of application guidelines, specific regulations and checklists, ensures adequate training for personnel and pursues customer satisfaction and the continuous improvement of its services.

ICMQ’s credibility as a leading certification body in the construction sector is the result of the competence and impartiality it has consistently demonstrated. This impartiality is further ensured by the analysis and management of potential conflicts of interest. For this reason, ICMQ has developed and maintains an up-to-date impartiality threat analysis and has established a Committee tasked with evaluating its conduct.

ICMQ has also adopted the Organizational Model pursuant to Italian Legislative Decree 231/2001 regarding corporate administrative liability: a further guarantee of the integrity of its practices.

ICMQ is committed to promoting the culture and application of quality management systems, product control systems, and environmental and occupational health and safety management systems; as well as the certification of professional competences, and inspection and certification activities in the field of sustainability through workshops, training courses, conferences and publications. It also fosters cooperation with European organizations to establish agreements based on efficient and harmonized operational models.

To define, measure and improve quality standards, ICMQ implements programs to:

• extend and maintain accreditations for certification/testing and inspection, by participating in the work of the GNB;

• ensure a high level of auditor qualification in accordance with ICMQ procedures;

• collaborate with Accredia to improve the Italian certification system;

• monitor new certification tools at European and international level in support of innovation.

ICMQ’s Management is constantly committed to implementing this policy and overseeing its correct application; each year, a “quality objectives plan” defining tasks and deadlines is drawn up.